Sutter Health
Sutter Health

Member Portal Flow Launcher

Propane's Member Portal Concept:
Flow 1
On-Boarding & First Sign On
You have just joined Sutter Health | Aetna's joint venture health plan. You're signing onto your portal for the first time.
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Flow 2
Find a Doctor & Make an Appointment
You need to make a specialist appointment for some back pain you've been experiencing. You want to find a physician that is in network.
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Flow 3
Checking Symptoms
You receive a notification from your health plan. You want to pay your bill and check the status of an emergency room visit claim.
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Flow 4
Claim Status / Bill Pay
You need to make a specialist appointment for some back pain you've been experiecing. You want to find a physician that is in network
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Flow 5
Recent Diagnosis / Health Coaching
You've just been diagnosed with Type 2 Diabetes. Your portal notifies you some helpful tools and resources for your new health condition.
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Flow 6
Maternity / Provider Communication
Congratulations! You're 28 weeks pregnant. You use your portal to track symptoms and your prenatal care as as well as communicate with your providers.
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