Current Portal Experience
The current Sutter Health | Aetna portal is a disjointed experience that is hard to navigate, obscures the value of our offerings, and dilutes our brand promise to our patients.
Propane's Member Portal Concept:
On-Boarding & First Sign On
You have just joined Sutter Health | Aetna's joint venture health plan. You're signing onto your portal for the first time.
Find a Doctor & Make an Appointment
You need to make a specialist appointment for some back pain you've been experiencing. You want to find a physician that is in network.
You receive a notification from your health plan. You want to pay your bill and check the status of an emergency room visit claim.
Claim Status / Bill Pay
You need to make a specialist appointment for some back pain you've been experiecing. You want to find a physician that is in network
Recent Diagnosis / Health Coaching
You've just been diagnosed with Type 2 Diabetes. Your portal notifies you some helpful tools and resources for your new health condition.
Maternity / Provider Communication
Congratulations! You're 28 weeks pregnant. You use your portal to track symptoms and your prenatal care as as well as communicate with your providers.